Elevate Your Ride

GET YOUR MOUNTAIN BIKE SUSPENSION SERVICED

Step 1

Fill out the service request form  

Step 2

Once the form is filled out, we’ll get back to you within 24 hours with a deposit link and an SR number.
From there:
1) We will send you an invoice for a $50 deposit link to schedule your spot in the service queue.
2) Once we receive your deposit and your suspension arrives at the shop, it’ll enter the queue for service.

Step 3

Box and ship to us here at Another Bike Shop 2361 Mission Street, Santa Cruz CA 95060 (Instructions are here. You will receive instructions in your confirmation email, please do not forget to put the SR number written on the outside of the box). If you’re local to Santa Cruz, feel free to drop off your suspension (or bike) at our shop for service during our business hours. See hours and directions. 

***Not sure how to remove your suspension component? Locals, we can help here at the shop! If you’re shipping in your components and need help, contact us.***  

Step 4

This part’s on us. We’ll treat your suspension to first-class service.

Once we’re finished we’ll contact you for final payment. From there you can pick it up or we’ll ship it back to you! Please note - shipping to Another Bike Shop is the rider’s responsibility. Shipping back to you will be on us.
 
Contact Us
PLEASE NOTE: By confirming and accepting your service invoice, you authorize a parts allowance of up to $50. This means worn parts (damper shaft, fluid, seal heads, shims, etc) can be replaced at our discretion. Should service parts exceed $50, we will contact you for approval prior to proceeding with the service. This ensures a speedy service and your suspension component performing at its best.