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Policies and Shipping

Satisfaction Guarantee

Shop with Confidence. We stand behind everything we sell. We curate the best products available for Mountain Bikers...If for any reason you are not satisfied with your purchase, simply follow the return guidelines below within 30 days and we'll replace it or issue you a refund. All bike purchases are final sale and returns are not an option...please make confident bike purchases.


*ATTENTION: Please email all Return Request Inquiries to: 

All Bicycles, Frames, and Wheel sales are final, returns will not be accepted. We repeat..Bicycles are not returnable, make an educated decision before purchasing a bike. 

Only regular priced items are eligible for a refund. All Sale/Clearance items cannot be refunded

Items must be in new condition, with all original packaging, and with all manuals and accessories included (Items returned damaged, used, or without packaging are subject to a restocking fee or a partial refund based on the market value of the returned product).

Returns are not accepted after 30 days.

Customer is responsible for any shipping costs related to the return (we do not accept CODs). We will provide a prepaid return shipping label (cost to be deducted from final refund amount). All returns must be approved via email to:

We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will not be credited. 

Labor fees, such as custom wheel builds, or other services, are non-refundable.

We do not layaway bikes, there are many financing options available. email us at

Closeout apparel and orders over 30 days old are not eligible for return.

Special Order Cancellations

If you decide you no longer need/want your special order or need to cancel your bike order, we do charge a 20% re-stocking fee. Any special order bicycle requires a $500 non-refundable deposit.

Order Processing

Once your order is received, an automated order message will be emailed. If you are not seeing this email, please check your spam folder or reach out to us. Processing can take up to 3-5 days once the order is submitted. We will be in contact if there are issues. 

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within 1-3 business days of being placed. Bikes are shipped and insured through Bikeflights contracted with UPS. If there are no operational delays, shipping for bikes should take 3-5 business days dependent on location.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$9.99*Free
$50 to $100$12.99*Free
$100 to $250$15.99*
Over $250Free*Free

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

***All bikes, frames and high ticket items will require signature upon delivery. Please have someone present to sign, otherwise the packages will be rerouted to the nearest UPS Customer Care Center***

***We do not ship to apartments nor freight forwarders. Shipping to businesses will be at our discretion. If you find that your shipping address falls under any of types, we can instead ship to a certified UPS Customer Care Center near you***

***For bike orders we may ask for a Selfie with your ID***

We do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within 1-3 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call/text or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 20% restocking fee will be charged.

Local Delivery

We are now offering home delivery for residents in a 50 mile radius from our shop. If you're in the zone, you will be allowed to choose home delivery at checkout. We will then contact you to arrange delivery details. Home delivery is free on orders over $2000. $50 delivery fee for smaller orders.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!