Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund (excludes bikes). Please read "Returns" below for more information on bike purchases.

Returns

*ATTENTION: Please email all Return Inquiries to: info@anotherbikeshop.com

All Bicycles, Frames, and Wheel sales are final, and returns will not be accepted. We repeat..Bicycles are not returnable, make an educated decision before purchasing a bike. 

Only regular priced items are eligible for a refund. All Sale/Clearance items cannot be refunded.

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used will not be accepted. Returns are not accepted after 30 days.

Customer is responsible for any shipping costs related to the return (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will not be credited. 

Labor fees, such as custom wheel builds, or other services, are non-refundable.

We do not layaway bikes, there are many financing options available. 

Special Order Cancellations

If you decide you no longer want your special order or need to cancel your bike order, we do charge a 20% re-stocking fee. Any special order bicycle requires a $500 non-refundable deposit.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Shipping Fees

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Local Delivery

We are now offering home delivery for residents in a 30 mile radius from our shop. If you're in the zone, you will be allowed to choose home delivery at checkout. We will then contact you to arrange delivery details. Home delivery is free on orders over $2000. $50 delivery fee for smaller orders.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!